Learn how to use your gift card during checkout.

To keep your gear looking its best, follow these simple care tips.General washing instructions<ul><li>Turn garments inside out before washing</li><li>Wash in cold water with like colors</li><li>Use mild detergent</li><li>Do not bleach</li></ul>Drying recommendations<ul><li>Hang dry or tumble dry on low heat</li><li>Avoid high heat settings to prevent shrinking or damage to prints</li></ul>Special care for printed items<ul><li>Do not iron directly on printed areas</li><li>Avoid dry cleaning unless otherwise specified on the label</li></ul>&#xA0;Still have care questions? <a href="https://btsm.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">Reach out to us</a> and we&#x2019;ll help.

How to Wash & Care for BTSM Merch

Step-by-step instructions for applying discount and promo codes to your order.

Using a discount or promo code? Here&apos;s how to make sure it works.Steps to apply a code<ol><li>Add your items to cart</li><li>Go to checkout</li><li>Enter the promo code in the discount box</li><li>Click &#x201C;Apply&#x201D;</li></ol>Important notes<ul><li>Only one code can be used per order</li><li>Some items may be excluded from discounts</li><li>Codes must be entered exactly as given (case-sensitive)</li></ul>If your code isn&#x2019;t working,<a href="https://btsm.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer"> reach out here</a>.

How to Apply a Discount or Promo Code on your BTSM Order

Fix common problems with gift cards and promo codes that aren’t working.

Code not working? Here&#x2019;s what to check before you give up.Common issues<ul><li>The code is expired or already used</li><li>You entered the wrong code or left a space</li><li>The items in your cart don&#x2019;t qualify</li><li>You&#x2019;re trying to use two codes at once</li></ul>Gift card tips<ul><li>Check your gift card balance if it&#x2019;s not covering the full amount</li><li>Make sure you&#x2019;re using a valid code (check your email or gift card details)</li></ul>Still stuck?<a href="https://btsm.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer"> Contact us</a> and we&#x2019;ll help sort it out.

Troubleshooting Gift Cards & Discount Codes for BTSM

Code not working? Here’s what to check before you give up. Common issues. Gift card tips. Still stuck? Contact us and we’ll help sort it out.

Troubleshooting Gift Cards & Discount Codes for BTSM copy

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BTSM Merch

Tips for washing your new merch to keep them in great condition.

HOW TO WASH & CARE FOR BTSM MERCH

How to Know if Your BTSM Order Was Successful

How to Fix a Wrong Shipping Address on Your BTSM Order

How to Cancel or Change BTSM Orders

Reasons Why Your BTSM Order May Be Canceled

Which Payment Methods are Accepted by BTSM

Why You Might See Multiple Charges from BTSM

What to Do If Your Credit or Debit Card Isn’t Working at Checkout

Understanding Non-Sterling Transaction Fees on International Orders

TRACKING ORDERS, PAYMENTS & RECEIPTSORDERS

When Will My BTSM Order Ship?

How to Track Your BTSM Order

Does BTSM Offer Expedited Shipping?

What to Do If Your BTSM Order Arrives in Multiple Shipments

What to Do If Your BTSM Package is Marked Delivered but Missing

Does BTSM Ship Internationally?

Which Shipping Carrier Will Deliver my BTSM Order?

What Happens if your BTSM Package is Returned to Sender?

SHIPPING TIMES, CARRIERS & DELIVERY INFO

What is BTSM's Return Policy?

Damaged or Defective Items

Start a BTSM Return

BTSM Return Policy & Portal

How to Use a Gift Card On BTSM

GIFT CARDS, PROMO CODES & DISCOUNTS