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BTSM Merch

Presale of 12 new items + up to 35% off select items!

Marked Delivered But Not Arrived?

Holiday Shipping Delays

I Paid For Expedited Shipping, Why Hasn'T It Shipped?

Holiday Discount And Promo Codes

Extended Holiday Return Window

Updating Or Correcting Shipping Addresses For Holiday Orders

Handling Out-Of-Stock And Backorder Items During The Holidays

Carrier And Delivery Delays

HOLIDAY ORDERS 2025

How to Know if Your BTSM Order Was Successful

How to Fix a Wrong Shipping Address on Your BTSM Order

How to Cancel or Change BTSM Orders

Reasons Why Your BTSM Order May Be Canceled

Which Payment Methods are Accepted by BTSM

Why You Might See Multiple Charges from BTSM

What to Do If Your Credit or Debit Card Isn’t Working at Checkout

Understanding Non-Sterling Transaction Fees on International Orders

TRACKING ORDERS, PAYMENTS & RECEIPTSORDERS

When Will My BTSM Order Ship?

How to Track Your BTSM Order

Does BTSM Offer Expedited Shipping?

What to Do If Your BTSM Order Arrives in Multiple Shipments

What to Do If Your BTSM Package is Marked Delivered but Missing

Does BTSM Ship Internationally?

Which Shipping Carrier Will Deliver my BTSM Order?

What Happens if your BTSM Package is Returned to Sender?

SHIPPING TIMES, CARRIERS & DELIVERY INFO

What is BTSM's Return Policy?

Damaged Or Defective Items

Start a BTSM Return

BTSM RETURN POLICY & PORTAL

How to Wash & Care for BTSM Merch

How to Apply a Discount or Promo Code on your BTSM Order

Troubleshooting Gift Cards & Discount Codes for BTSM

Troubleshooting Gift Cards & Discount Codes for BTSM copy

HOW TO WASH & CARE FOR BTSM MERCH

How to Use a Gift Card On BTSM

GIFT CARDS, PROMO CODES & DISCOUNTS

Privacy Policy

PRIVACY POLICY

Why is my new record dusty or dirty?

Can you replace my noisy record?

My record is skipping — what should I do?

Vinyl Care & Troubleshooting Guide

Find quick answers to common holiday shopping questions—shipping deadlines, order tracking, returns, and more. Stay informed and stress-free this season with our easy-to-follow support guides.

Learn how to track your order, get payment confirmations, and view receipts.

Find out how long shipping takes, who delivers your package, and what to expect during delivery.

Learn how to return items, what is eligible, and how long refunds take.

Tips for washing your new merch to keep them in great condition.

Get help with gift cards, apply discount codes, and troubleshoot promo issues.

New vinyl records can arrive with light residue or debris from pressing plants. Learn why this is normal and how to safely clean your record before first play.

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