TRACKING ORDERS, PAYMENTS & RECEIPTSORDERS

Learn how to track your order, get payment confirmations, and view receipts.

SHIPPING TIMES, CARRIERS & DELIVERY INFO

Find out how long shipping takes, who delivers your package, and what to expect during delivery.

BTSM RETURN POLICY & PORTAL

Learn how to return items, what is eligible, and how long refunds take.

HOW TO WASH & CARE FOR BTSM MERCH

Tips for washing your new merch to keep them in great condition.

GIFT CARDS, PROMO CODES & DISCOUNTS

Get help with gift cards, apply discount codes, and troubleshoot promo issues.

PRIVACY POLICY

Vinyl Care & Troubleshooting Guide

New vinyl records can arrive with light residue or debris from pressing plants. Learn why this is normal and how to safely clean your record before first play.