All articles
All articles
Categories
HOLIDAY ORDERS 2025
Find quick answers to common holiday shopping questions—shipping deadlines, order tracking, returns, and more. Stay informed and stress-free this season with our easy-to-follow support guides.
9 articles
TRACKING ORDERS, PAYMENTS & RECEIPTSORDERS
Learn how to track your order, get payment confirmations, and view receipts.
8 articles
SHIPPING TIMES, CARRIERS & DELIVERY INFO
Find out how long shipping takes, who delivers your package, and what to expect during delivery.
8 articles
BTSM RETURN POLICY & PORTAL
Learn how to return items, what is eligible, and how long refunds take.
3 articles
HOW TO WASH & CARE FOR BTSM MERCH
Tips for washing your new merch to keep them in great condition.
4 articles
GIFT CARDS, PROMO CODES & DISCOUNTS
Get help with gift cards, apply discount codes, and troubleshoot promo issues.
1 article
PRIVACY POLICY
1 article
Vinyl Care & Troubleshooting Guide
New vinyl records can arrive with light residue or debris from pressing plants. Learn why this is normal and how to safely clean your record before first play.
3 articles