Our Return Policy. Items purchased directly from our website may be returned within 30 days from the date of shipment for a full refund to the original form of payment or store credit for the full price of the item(s). The item(s) must be unopened, u

Our Return PolicyItems purchased directly from our website may be returned within 30 days from the date of shipment for a full refund to the original form of payment or store credit for the full price of the item(s). The item(s) must be unopened, unworn, and without any visible damage. The total amount refunded will be credited to your payment method used at the time of purchase (minus shipping and handling) or as store credit once the package arrives at our facility and the item(s) are inspected.Items that are ineligible for a refund:&#x2022; Returned after 30 days from the day of shipment&#x2022; Condition of product is unsatisfactory to be resold (stains, pet hair, unpleasant scent, worn, washed)&#x2022; Items sold in Mystery Packs/Boxes or Clearance Section&#x2022; Items purchased on-site at a festival or event Please allow 7-10 business days for your return to be verified. You will receive an email confirmation once it has been approved. From there, your refund will take 3-5 business days to be back in your account.International ReturnsPlease be aware international returns are subject to different limitations. Due to significantly increased international return costs, all international returns are ineligible for a paid return shipping label.We ask that you please ship your return back to:Top Drawer Merch Returns Department8175 S Virgina St, STE 850Reno, NV 89511USA After shipping, please forward your receipt for tracking details. Once we receive your tracking information to confirm it&apos;s en route to the fulfillment center, your refund or store credit will be issued and you will be notified.Event PurchasesPolicy Overview:At our live events, including festivals, concerts, and shows, we prioritize creating a memorable and enjoyable experience for our attendees. This extends to the unique merchandise we offer at these events. To ensure a smooth and efficient process for all, we have specific policies in place regarding merchandise sales. All Sales Final:The sale is considered final once you make a purchase at any of our events. We do not offer refunds, exchanges, or cancellations for merchandise bought at any event. This policy applies to all types of merchandise, including apparel, accessories, and promotional items. Exceptions to the Policy:While our policy is generally all sales final, we acknowledge that there might be exceptional cases. In specific circumstances, such as product defects or other significant issues with the merchandise, we may, at our discretion, consider requests for refunds or exchanges. To make such a request, please provide proof of purchase and submit it to our support team. Each request will be reviewed individually, and decisions will be made based on the merits of each case. Handling Product Defects:We strive to offer high-quality merchandise. However, if you encounter a defective product, please inform our on-site merchandise support team immediately. We are committed to assessing the issue promptly and providing an appropriate solution, which may include a replacement, refund, or credit to our website, depending on the situation. Contact and Support:For any inquiries or concerns regarding our &apos;All Sales Final&apos; policy for event merchandise, our on-site merchandise support team is ready to assist you. Contact us through our Help Center for further assistance or clarification. Policy Changes:We reserve the right to modify or amend this policy at any time. Any changes will be communicated clearly at the event venue or through other appropriate communication channels, ensuring our attendees are always informed. ExchangesDue to constantly fluctuating inventory levels and product availability, we are unable to accept exchanges. If your customer wishes to exchange an item or items, their best option is to return the items for a store credit.

What is BTSM's Return Policy?

If you receive a damaged or defective item, please contact us through the help portal for immediate resolution.

If you receive a damaged or defective item, please contact us through the help portal for immediate resolution.

Damaged or Defective Items

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BTSM Merch

Learn how to return items, what is eligible, and how long refunds take.

BTSM Return Policy & Portal

How to Know if Your BTSM Order Was Successful

How to Fix a Wrong Shipping Address on Your BTSM Order

How to Cancel or Change BTSM Orders

Reasons Why Your BTSM Order May Be Canceled

Which Payment Methods are Accepted by BTSM

Why You Might See Multiple Charges from BTSM

What to Do If Your Credit or Debit Card Isn’t Working at Checkout

Understanding Non-Sterling Transaction Fees on International Orders

TRACKING ORDERS, PAYMENTS & RECEIPTSORDERS

When Will My BTSM Order Ship?

How to Track Your BTSM Order

Does BTSM Offer Expedited Shipping?

What to Do If Your BTSM Order Arrives in Multiple Shipments

What to Do If Your BTSM Package is Marked Delivered but Missing

Does BTSM Ship Internationally?

Which Shipping Carrier Will Deliver my BTSM Order?

What Happens if your BTSM Package is Returned to Sender?

SHIPPING TIMES, CARRIERS & DELIVERY INFO

How to Wash & Care for BTSM Merch

How to Apply a Discount or Promo Code on your BTSM Order

Troubleshooting Gift Cards & Discount Codes for BTSM

Troubleshooting Gift Cards & Discount Codes for BTSM copy

HOW TO WASH & CARE FOR BTSM MERCH

How to Use a Gift Card On BTSM

GIFT CARDS, PROMO CODES & DISCOUNTS