What to Do If Your BTSM Package is Marked Delivered but MissingUpdated 6 days ago

Your tracking says delivered, but the package is nowhere to be found. Here’s what to do.

Check around

Look near doors, mailboxes, porches, or with neighbors. Carriers sometimes leave packages in hidden spots.

Wait 24 hours

Occasionally, packages are marked delivered a day before they actually arrive.

Still missing?

Reach out to us and we’ll help investigate or start a claim.