What Happens if your BTSM Package is Returned to Sender?Updated a day ago

If your package couldn’t be delivered and gets returned to us, here’s what happens next.

Common reasons for return

• Address was invalid or incomplete
• Package wasn’t claimed at the pickup location
• Delivery was refused

What happens next

When we get the package back, we’ll reach out to you to offer reshipping or a refund.

Send us a message if you think your package is being returned.