Learn how to confirm your BTSM order and what to do if you didn’t get a confirmation email.

If you completed checkout and saw a confirmation page, your order likely went through. You should also get a confirmation email within 5&#x2013;10 minutes.When will I get a confirmation email?You should receive your confirmation email shortly after placing your order. Please check your spam or promotions folder.What if I didn&#x2019;t get the email?If it&#x2019;s been more than 15 minutes, and you don&#x2019;t see the email in any folder, reach out to our support team with your name and email address.Still unsure? Contact us&#xA0;<a href="https://btsm.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">here</a>.

How to Know if Your BTSM Order Was Successful

Need to update your shipping address? Here's what to do if you entered the wrong one.

Mistakes happen! Here&apos;s what to do if you entered the wrong shipping address.Can I update my address?Yes, if your order hasn&#x2019;t shipped yet. Contact us immediately with the correct address and your order number.What if my order has already shipped?Unfortunately, we can&apos;t reroute shipped packages. If it&#x2019;s returned to us, we&#x2019;ll reach out with next steps.Submit a ticket <a href="https://btsm.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">here </a>if you just placed your order and need to change the address.

How to Fix a Wrong Shipping Address on Your BTSM Order

Learn how to cancel or make changes to your BTSM order before it ships.

<p dir="ltr" id="isPasted" style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Open Sans&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(51, 51, 51); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 0px 0px 24px; background-color: rgb(255, 255, 255);">We are able to cancel orders as long as they have not been packed and shipped yet (unless otherwise stated on the product page.) Please contact us through our help portal to request a cancelation, and we will reply via email to confirm. We will do our best to accommodate your request if possible, but we cannot guarantee a cancellation if your order has already been processed for shipment.<p dir="ltr" style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Open Sans&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(51, 51, 51); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 0px 0px 24px; background-color: rgb(255, 255, 255);">Please note that we are only able to issue refunds to the original payment method.

How to Cancel or Change BTSM Orders

Understand common reasons for BTSM order cancellations and what to do next.

If your order was canceled, here are a few reasons why it might have happened.Common cancellation reasons:<ul><li>Payment didn&#x2019;t go through</li><li>Duplicate order</li><li>Shipping address issues</li><li>Out-of-stock item</li></ul>Still have questions? <a href="https://btsm.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">Send us a message</a> and we&#x2019;ll help.

Reasons Why Your BTSM Order May Be Canceled

See what payment options are accepted by BTSM, including credit cards and Klarna.

We accept a variety of secure payment options for your convenience.Accepted Payment Methods:<ul><li>Visa</li><li>Mastercard</li><li>American Express</li><li>PayPal</li><li>Venmo</li><li>ApplePay</li><li>GooglePay</li><li>ShopPay</li></ul> Notes:<ul><li>We do not accept checks or money orders.</li></ul>If you&#x2019;re having trouble at checkout, <a href="https://btsm.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">get in touch</a> with us.

Which Payment Methods are Accepted by BTSM

Unsure why you were charged more than once? Here's what it could mean and how to fix it.

Seeing multiple charges can be confusing. Here&#x2019;s what might be happening.What this usually meansMost often, these are pending authorizations&#x2014;not real charges. They should disappear within a few days.What to do nextCheck your bank account after 2&#x2013;3 business days. Still seeing an issue?&#xA0;<a href="https://btsm.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">Contact us</a>&#xA0;with a screenshot.

Why You Might See Multiple Charges from BTSM

Having issues with payment at checkout? Follow these steps if your card is being declined.

Here are some things to try if your card is being declined.Try this first<ul><li>Double check your billing address</li><li>Use a different card or payment method</li><li>Contact your bank</li></ul>Still stuck?Reach out <a href="https://btsm.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">here </a>and we&#x2019;ll help you check for issues on our end.

What to Do If Your Credit or Debit Card Isn’t Working at Checkout

Learn what non-sterling transaction fees are and when they apply to international orders.

If you&#x2019;re ordering from outside the U.S., your bank may charge a fee. Here&#x2019;s why.What is a non-sterling fee?It&#x2019;s a small charge from your bank for converting your payment into U.S. dollars.How to avoid surprisesCheck with your bank before ordering to see what they charge for international purchases.Should you need assistance please contact us <a href="https://btsm.topdrawer.support/en-US/contact" target="_blank" rel="noopener noreferrer">here</a>.

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